Player Support Agent with Dutch REMOTE - Video Games

Player Support Agent with Dutch REMOTE - Video Games
Keywords Studios, Armenia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 26, 2023
Last Date
Jun 26, 2023
Location(s)

Job Description

Imagine more for your career in games!
  • How about working for a gaming company that is constantly evolving?
  • Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

That’s perfect! We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!


About us

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support. As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together. These principles are:

  • Power of Partnership: We work as one team with our clients and support them with passion and purpose.
  • One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
  • Raise the Game: We innovate and improve to help our clients and the industry succeed.
  • Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
  • Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.


What will be your daily tasks? As a Player Support Agent:
  • You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
  • You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
  • Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

You are an ideal candidate for this position if:
  • You have excellent Dutch skills, especially in writing. You can communicate fluently and confidently in Dutch at a C1-C2 level.
  • You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
  • You are located in Armenia.
  • You are familiar with either MS Office or Google Suite apps and can use them effectively.
  • You are ready to work full-time, 5 days a week, including weekends (mostly Saturdays).

Optionally, it would be great if:
  • You have some previous experience in Customer Service, but it’s not ‘a must’, as we provide a full training.
  • You have some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset.
  • You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.

What do we offer?
  • Employment contract.
  • Possibility to work from home.
  • The opportunity to gain valuable experience by collaborating with people from all over the world and working on exciting projects.
  • Virtual company parties, plenty of activities and competitions with awards.
  • Professional development opportunities with our online platform, training sessions and internal vacancies.
  • The unique chance to take a look behind the scenes of the gaming industry and collaborate with people from all over the world!

The steps of our recruitment process:
  1. Online language assessment (Dutch and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox.
  2. Interview via MSTeams with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Op

Job Specification

Job Rewards and Benefits

Keywords Studios

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