Hotline Operator
People In Need, Armenia

Term: Full-time (100% workload)
Location: Yerevan
Starting date: ASAP
Duration: 3 months with the possibility of extension

About the company:

People in Need (PIN) is the Czech Republic based NGO working in relief and development sectors. See more at www.peopleinneed.cz. Present in Armenia since 2003, PIN has been focusing on issues of illegal migration, repatriation assistance to returnees and prevention of child trafficking, and more recently, job creation and support to small businesses and tourism. In 2020 PIN launched an EU-funded program aiming to mitigate the adverse effects of COVID-19 and to contribute to the longer-term socio-economic resilience of vulnerable groups in Eastern Europe, including Armenia. PIN has activated an emergency response for Armenia in the early days of the conflict mobilizing its HQ surge team and releasing private funding to launch immediate relief interventions in Syunik, Ararat, Armavir and Tavush, focusing on distributing essential hygiene items including COVID-19 prevention items and messaging, launching a child-friendly space in Goris (Syunik region) as well as conducting a joint assessment Alliance2015 partner ACTED and REACH. PIN continues with the response and prepares for the scale up of the response. PIN has offices in Yerevan, Goris and Gyumri.

Job description:
The Hotline Operator maintains communication with beneficiaries, supports Admin Assistant in managing database and ensuring correctness and completeness of information acquired. S/he works closely with finance and logistics departments. The Hotline Operator reports to the Admin assistant based in Yerevan and works closely with other relevant PIN Managers and Coordinators.

Requirements

Job responsibilities:

• Responds to hotline calls and provides necessary information to beneficiaries.
• Conducts follow-up calls with beneficiaries when necessary.
• Maintains beneficiary database ensuring that the information is valid and up to date.
• Assists field team in verification of details of pre-selected beneficiaries.
• Informs beneficiaries via text messages once payment is done.
• Works with finance department to ensure payments for beneficiaries are correct and smoothly executed.
• Makes other work-related reports asked by PM.

Qualification Requirements:

• Bachelor’s degree
• At least 1 year of relevant professional experience
• IT Proficiency
• English or Russian language

Desirable skills:

• Approachable, good listener, builds and maintains effective relationships with colleagues, team members and external partners including at community level
• Ability to create a team environment and coordinate with other departments
• Ability to manage time, prioritize tasks, respond quickly to requests

Reliable and self-reliant personality

Benefits

What we offer:

· Salary and benefits according to national PIN Armenia salary scale

· Gaining work experience and knowledge of organization's processes in professional and flexible NGO, the largest in Central Europe

· Becoming a part of international community

· Participation in meaningful, sustainable development and humanitarian projects

How to Apply: Are you interested in this position? Send us your CV (no longer than 4 pages) in English, short cover letter in English and Contacts of at least two references including the supervisor in the most recent work assignment if relevant via this link till 7th of April. Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled. People in Need staff are expected to perform job duties and responsibilities in accordance with People in Need Code of conduct and key policies (available at: www.peopleinneed.cz/policies).

Job Rewards and Benefits