Chinese Speaker Customer Service Representative

Chinese Speaker Customer Service Representative
Exinity , Armenia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Sep 14, 2021
Last Date
Dec 14, 2021
Location(s)

Job Description

Exinity Group is a new global wealth management organisation with an ambitious mission to create a new generation of empowered investors and traders. The Group is home to its various retail businesses including Alpari International, FXTM and a soon new retail offering under the Exinity name. We’re meeting the needs of aspirational young adults who want secure access to both cash based and leveraged investment products, with innovative solutions.

Our global network of offices and regulations spans Europe, the Middle East, Africa, Asia and Latin America, and we have already attracted over 3 million clients across 180 countries. We have offices in Cyprus, Asia, Africa, Latin America and the City of London.

At Exinity, we believe in the freedom to succeed. It’s not just a promise we make to our clients and partners, but to our people too. We encourage our people to learn from each other, to exchange information and best practices in an open-minded environment, and to advance by building up their skills and responsibilities. We do this in order to create prosperity for our customers, our brands, and our people.


We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth to join our team.

Responsibilities:

  • Assist clients worldwide through a live support
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with complaints of a varying nature promptly and effectively
  • Provide support and troubleshooting on MetaTrader platforms
  • Liaise with all departments to resolve issues
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client

Requirements

  • Fluency in Chinese and English, both written and spoken;
  • Knowledge of any other foreign language will be an advantage;
  • Relevant experience in working with document flow will be considered as an advantage;
  • University degree;
  • Computer literacy: very good knowledge of MS Excel and MS Word;
  • Excellent communication and monitoring skills;
  • Ability to work in a high-pressure environment and meet strict deadlines;
  • Attention to details.

Benefits

  • Competitive Remuneration package including medical insurance;
  • Company’s contribution to training amp; development;

Job Specification

Exinity

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