Player Support Agent with English and Russian (Video Games) - REMOTE
Keywords Studios, Armenia

Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

We're currently looking for eager and enthusiastic Bilingual (English-Russian) Player Support Agents to join our remote team.

What you’ll be doing:

• Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.
• Use your investigative skills and troubleshoot players’ queries via a ticketing system
• Support players through e-mail. You will not take any phone calls!
• Collaboration is key - take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client's development team. You might be the voice of the product, but you're also their ear on the ground.
• Lots of us at Keywords live and breathe video games. But even if you don't, there's plenty of time to become a master of the product you are supporting.

What we are looking for:

• C1-C2 English and Russian mastery, with an emphasis on written communication skills. Bilingual proficiency is required.
• You know your way around either MS Office or Google Suite apps.
• Previous experience in Customer Service (remote or on-site/retail) is a plus but not essential, as full training is provided.
• Available to work full-time, 5 days a week.
• Fluency in additional language (French, German, Danish) would be an asset so if you are fluent in any of those languages, do not hesitate to include this information on your application.

Benefits:

• An insider's view into the gaming industry, with lots of growth potential.
• Employment contract.
• We're proud of our friendly and inclusive atmosphere.
• Work from home.
• Employee referral program - make an impact by inviting your friends to become a fellow Keywordian.
• Virtual company parties.
  
  Our recruitment process is fully online and remote. Keep in mind all eligible candidates will be asked to take our Language Assessment to better evaluate their written skills.
  
  Sound interesting? We can’t wait to hear from you!

Job Rewards and Benefits