ArcheAge Player Support Specialist with English (Video Games) - REMOTE
Keywords Studios, Armenia
Job Description
Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
We're currently looking for eager and enthusiastic English-speaking Player Support Agents to join our remote team.
What you’ll be doing:
- Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.
- Use your investigative skills and troubleshoot players’ queries via a ticketing system.
- Support players through e-mail. You will not take any phone calls!
- Be a subject matter expert of the Game.
- Demonstrate knowledge, understanding, and ability to mentor and running shadowing sessions.
- Take personal ownership of Player requests escalated by PS agents.
- Take initiative by assisting internal teams with project-related requests.
- Master the gameplay knowledge for the respective product.
- Collaboration is key - take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client's development team. You might be the voice of the product, but you're also their ear on the ground.
- Lots of us at Keywords live and breathe video games. But even if you don't, there's plenty of time to become a master of the product you are supporting.
What we are looking for:
- C1-C2 English mastery, with an emphasis on written communication skills. Keywords is an international and multilingual company, so English is our common language for communication. We expect candidates to feel comfortable using English on a daily basis.
- Advanced knowledge of the ArcheAge game, familiarity with its mechanics and the gameplay, preferably someone who has played the game in the past, or better yet - still enjoys it!
- A team player would make a great asset to the Team
- You know your way around either MS Office or Google Suite apps.
- Some technical skills and learning new tools easily would be a perk.
- Easiness in knowledge sharing.
- Previous experience in Customer Service (remote or on-site/retail) is a plus but not essential, as full training is provided.
- Available to work full-time, 5 days a week.
Opportunities:
- An insider's view into the gaming industry, with lots of growth potential.
- Work on interesting projects.
- Employee referral program - make an impact by inviting your friends to become a fellow Keywordian.
- Virtual company parties.
- Employment contract.
- Possibility to work from home.
Our recruitment process is fully online and remote. Keep in mind all eligible candidates will be asked to take our Language Assessment to better evaluate their written skills.
Sounds interesting? We can’t wait to hear from you!