NOC Operator
Keywords Studios, Armenia

Network Operations Center is responsible for identifying and coordinating resolution of system malfunctions. Primary NOC tasks are proactive monitoring and reporting to prevent disruptions. The team acts as a first responders when system malfunctions occur. Coordination with colleagues and other teams is a key responsibility in order to address and/or escalate issues to minimize impact and provide quick resolution.

Responsibilities:

• Identify system malfunctions.
• Proactively monitor health and status of the IT infrastructure. This includes, but is not limited to network components, servers, applications, and services.
• Meet Service Level Agreements (SLA's)
• Triage problems quickly and provide on-call personnel with critical information in a quick, clear, and concise manner.
• Perform defined routines and tasks with infrequent supervision.
• Mentor and support associate operators.
• Prepare accurate and timely reports with updates and summaries on events and issues.

Requirements

• Technical support skills.
• Associate level of knowledge of MS Windows and GNU/Linux operating systems.
• Network troubleshooting skills and good knowledge of network technologies.
• Ability to perform tasks by established processes.
• Availability to work in shifts, including nights, weekends, and holidays.
• Intermediate English written and verbal communication skills.
• Maintain strict punctuality.
• Demonstrate excellence in professional and customer interaction.
• Extensive understanding of common IT infrastructure, practices, procedures, and personal computers.
• Associate degree or equivalent experience.

Would be a plus:

• NOC experience.
• Monitoring/Analyst experience (assessments based on monitoring systems data, graphs etc.).
• Familiarity with ITIL practices or certification.
• Technical support experience in an online service industry.
• Experience working in games industry.
• Experience using ticketing systems.
• Setup or work experience with monitoring systems.
• IT certificates and English language certificates.

Benefits

• Working with an international team of world-class professionals on exciting and challenging projects;
• Relocation program for new hires;
• Learning amp; Development opportunities mentoring, lectures, participation at industry conferences and events;
• Flexible working hours;
• Friendly team and a family-like environment.

Job Rewards and Benefits